Assistant Campground Manager/Future Residency Center Administrator

Location: Spearfish, SD
Assistant Campground Manager/Future Residency Center Administrator

Who are we?
Spearfish / Black Hills KOA is your home base for visiting Spearfish Canyon Scenic Byway, Mount Rushmore, Crazy Horse, historic Deadwood, the Black Hills and Devils Tower. Our convenient Spearfish location allows easy access to trout fishing on Spearfish Creek, miles of biking/running paths, the D.C. Booth Historic National Fish Hatchery & Archives and the Spearfish Rec & Aquatics Center.
 
What are we looking for?
We are looking for an Assistant Campground Manager/Future Residency Center Administrator to join our team! This person must be able to act in a manager’s role during the time the manager is not on premise.
 
‘Day in the Life’:
  • Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful. 
  • Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
  • Handle all guest issues with respect by listening and acknowledging their concern.
  • Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
  • Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
  • Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.
  • Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA’s, and being knowledgeable of all national and local advertising and discount programs.
  • This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Expectations:
  • Demonstration of a positive attitude with guests, management, team members, and vendors.
  • Careful and accurate money handling.
  • Promotion of this KOA and entire KOA system.
  • Well-groomed appearance and appropriate, clean KOA uniform and nametag.
  • Attention to detail when taking reservations and/or registering guests.
What do we require?
  • High School Diploma or equivalent
  • Hear and speak the English language fluently
  • Excellent employee & customer relations skills & ability to manage confrontation
  • Able to lead and serve as a role model
  • Work in a fast paced environment
  • Strong decision making ability
  • Ability to read and maintain a budget
  • Motivated, goal oriented and results driven
  • Firm understanding and working knowledge of our software systems
  • General knowledge of computers and connectivity
  • Ability to maintain confidentiality
  • Able to work nights, weekends, holidays, and be on-call throughout the day & night
  • Valid driver’s license
  • Safety Management
Special Requirements:
  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Long periods of standing (75%), or sitting
  • Ability to bend, stoop, kneel, crouch, and climb
  • Requires the use of hands/fingers to handle or feel
  • Able to travel by air and auto
  • Able to work inside and outdoors frequently and in various climates
  • Capable of moving safely over uneven terrain
 
 **Ask us about our FUTURE & GROWTH OPPORTUNITIES** 


**This Job Description was created in part by the Avitus Group through our Job Advertising Service. Avitus Group is a Professional Services organization focused on helping companies Simplify, Strengthen, and Grow their business. This Advertisement is a part of our Recruiting Services as we assist our clients with finding the right talent for their hiring needs. This job opportunity is for and with the client listed above and not with the Avitus Group.**
 
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