Customer Service - Admissions, Gift Shop and Coffee Shop Sales

Location: Anchorage, Alaska
Alaska Zoo is looking for applicants who enjoy a family environment, both with the zoo staff and zoo patrons, for Part-Time Seasonal staff positions in admissions, gift shop and coffee shop to start in March. Primary duties depend on the customer service area, and include, but are not limited to, the following:
  • Use of POS registers and cash handling (all areas)
  • Answering visitor questions (all areas)
  • Selling tickets and annual passes (admissions)
  • Selling concessions food (admissions),
  • Straightening and restocking merchandise (gift shop and coffee shop)
  • Food preparation and barista duties (coffee shop).
Positions will be based in one of the three areas (admissions, gift shop or coffee shop), but will also cross-train to provide coverage as needed.
Successful staff members working in our customer service areas will;
  • Have excellent cash handling and math skills
  • Be able to handle high volume rushes of customers in a calm and friendly manner
  • Be self-motivated and take initiative to keep busy cleaning, restocking, or completing projects during slower periods
  • Be cheerful, attentive, and courteous to visitors and staff, both in person and on the phone
  • Work well independently and as a team member, within a department and with the zoo staff as a whole
  • Maintain cleanliness in the work place
  • Must have excellent cash handling and math skills
  • Ability to lift up to 50 pounds.
  • Must provide proof of or have the ability to get a current food service CHARR card within 30 days of hire for municipality compliance for food service.
  • Customer service experience is preferred.
The zoo is open 7 days a week. Shifts of normally 3-8 hours will be scheduled to cover the hours of 9:30am-5:30pm daily in March and April, 8:30am-6:30pm daily in May and September, and 8:30am-9:30pm daily June through August. Occasional later hours might be required for rentals or public events.
Starting customer service part-time seasonal positions are paid $10 per hour and normally end in September. Alaska Zoo may choose to have some staff continue on-call or part-time through winter hours.
Applicants may attach a resume to a completed application, if desired. Resumes alone will not be considered. Applications should be submitted during zoo open hours to Admissions or Gift Shop, 4731 O'Malley Road, Anchorage.
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