Technical Support Associate
Who are we?
At Avitus Group, our mission is to help business owners thrive. Our experienced team of professionals is dedicated to being a part of a business owner’s toolkit, so they have the time to focus on what they love, their business. We offer a wide array of services including Co-employment, Payroll, Tax, Safety & Risk, IT, Recruiting, P&C Insurance, HR, Corporate Training, and Benefits.
What we are looking for:
We are looking for a Technical Support Associate to join our Avitus Technology Services team in Billings, MT that is interested in working in an ever changing and challenging field!
Day in the life:
- Fielding support calls
- Diagnosing technical issues
- Completing service tickets
- Tracking time
- Client documentation
- Training
Is this you?
- Enjoy problem solving
- Strong communication skills
- Ability to multi-task and adapt to changes quickly
- Self-motivated with the ability to work in a fast-moving environment
- Technical awareness: ability to match resources to technical issues appropriately
- Desire to help others
- Interested in learning new technology and skills
What do we require?
- High School Diploma or equivalent
- Advanced understanding of operating systems, business applications, printing and network systems
- Diagnostic skills on technical issues
- Passion for technology
- Strong communication skills
- Ability to work on a team
- Exceptional typing skills
Benefits:
- Medical, Dental and Vision benefits
- Paid time off (accrue 3 weeks in your first year)
- Wellness program to earn even more time off
- Competitive wages
- Great work culture
**All employees of Avitus Group must clear a comprehensive criminal background check upon hire.**