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Tier 1 Help Desk Support Associate

Billings, MT
Tier 1 Help Desk Support Associate

Who are we?
At Avitus Group, our mission is to help business owners thrive. Our experienced team of professionals is dedicated to being a part of a business owner’s toolkit, so they have the time to focus on what they love, their business. We offer a wide array of services including Co-employment, Payroll, Tax, Safety & Risk, IT, Recruiting, P&C Insurance, HR, Corporate Training, and Benefits.

What we are looking for:
We are looking for a Tier 1 Help Desk Support Associate to join our Avitus Technology Services team in Billings, MT that is interested in working in an ever changing and challenging field!
 
Day in the life:
  • Fielding support calls
  • Diagnosing technical issues
  • Completing service tickets
  • Tracking time
  • Client documentation
  • Training
 
Is this you?
  • Enjoy problem solving
  • Strong communication skills
  • Ability to multi-task and adapt to changes quickly
  • Self-motivated with the ability to work in a fast-moving environment
  • Technical awareness: ability to match resources to technical issues appropriately
  • Desire to help others
  • Interested in learning new technology and skills
 
What do we require?
  • High School Diploma or equivalent
  • Advanced understanding of operating systems, business applications, printing and network systems
  • Diagnostic skills on technical issues
  • Passion for technology
  • Strong communication skills
  • Ability to work on a team
  • Exceptional typing skills
 
Benefits:
  • Health, Dental and Vision insurance
  • 401(k) with matching of 3%
  • Accrued PTO earning 120 hours annually
  • Paid Holidays
  • Wellness Program which includes gym membership reimbursement, wellness coaching and opportunity to earn additional PTO
  • Competitive wages
  • Great work culture
 
 
**All employees of Avitus Group must clear a comprehensive criminal background check upon hire.**
 

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