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Tier 1 Help Desk Support Associate

Springfield, MO
Tier 1 Help Desk Support Associate

Who are we?
In business for 25 years, Cosentus has become one of the nation’s leading multi-specialty revenue cycle management companies, servicing clients from California to Florida. Cosentus has recently expanded service offerings, creating Cosentus Business Services,  to include support for any industry and assist companies with services like IT, Accounting, Marketing, Recruiting, Tax, and Insurance. Our innovative approach to business optimization has created ease and efficiency to many of the back office administrative demands in business. This allows you to focus on what is most important – the delivery of your product or service

What we are looking for:
We are looking for a Tier 1 Help Desk Support Associate to join our Technology Services team in Springfield, MO that is interested in working in an ever changing and challenging field!
 
Day in the life:
  • Fielding support calls
  • Diagnosing technical issues
  • Completing service tickets
  • Tracking time
  • Client documentation
  • Training
 
Is this you?
  • Enjoy problem solving
  • Strong communication skills
  • Ability to multi-task and adapt to changes quickly
  • Self-motivated with the ability to work in a fast-moving environment
  • Technical awareness: ability to match resources to technical issues appropriately
  • Desire to help others
  • Interested in learning new technology and skills
 
What do we require?
  • High School Diploma or equivalent
  • Advanced understanding of operating systems, business applications, printing and network systems
  • Diagnostic skills on technical issues
  • Passion for technology
  • Strong communication skills
  • Ability to work on a team
  • Exceptional typing skills
 
Benefits:
  • Health, Dental and Vision insurance
  • 401(k) with matching of 3%
  • Accrued PTO earning 120 hours annually
  • Paid Holidays
  • Wellness Program which includes gym membership reimbursement, wellness coaching and opportunity to earn additional PTO
  • Competitive wages
  • Great work culture
 
 
**All employees of Cosentus must clear a comprehensive criminal background check upon hire.**
 

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